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Customer Servicebulk ordersThank you for your interest in our products. Please go to our bulk pricing form page and we will reply on your requested information as soon as possible. Please note that there is a minimum bulk amount of 12 products. returns & exchangesDomestic and International Orders (NOTE: Items that are damaged due to improper use, neglect, or poor care will not be accepted for return, exchange or credit.) If you are not pleased with your purchase, we will refund your money or exchange your purchase within 30 days of receipt (less S&H). If you would like to exchange or return an item, you will need an authorization code or we won't accept the return. Simply email us your order# and we will issue you a return authorization code. If you don't have your order#, provide us your name and method of payment. We will refund your money or accept your exchange after your product has been inspected by the manufacturer. Please remember to include all of the components that came with your purchase, if any. We only process returns and exchanges for purchases that were made at Everything Picnic. Please note that there is a 30% re-stocking fee on all returns. If you would like to make a return, please email us at: sales@everythingpicnic.com guaranteeDomestic Orders Only (NOTE: The warranty only applies when the product is used for the purposes intended. The warranty does not apply to normal wear and tear, neglect, or improper use.) We are so confident in the integrity of our products that we offer a 100% satisfaction guarantee for the life of every product we sell. Your warranty information and service address will arrive with your purchase. If you have any questions or problems regarding the workmanship of any product, please contact us at (888) 883-2915. If you need assistance, please email us at: sales@everythingpicnic.com gift wrappingWe only offer gift wrapping for certain products, which can be ordered on individual product pages. We provide Gift Wrapping in four styles: Wedding, Seasonal, Masculine, and Feminine themes. We do not provide photos of these paper choices as actual styles may vary according to stock at hand. A gift card is included at no additional cost for all products. If a gift card is requested, please make sure to include the greeting during checkout. |
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